Summary: The network experienced significant disruptions due to downed links across several locations in Mexico. The resultant isolation of network equipment led to widespread service impacts.

Details:

• Notifications were made to the fiber supplier to initiate the investigation and address the connectivity issues.
• Backbone services reported multiple impacts, with subsequent events causing additional isolation of routers within the network.
• Management teams were engaged in troubleshooting efforts; however, a clear resolution timeline was not immediately established.
• Field engineers were dispatched to address faults at two critical locations. One location encountered extended delays due to severe damage to the local sewage system, necessitating extensive repairs before restoration could commence.
• Restoration efforts were executed in both San Luis Potosí and Aguascalientes, with crews working diligently to reinstate services.

Resolution:

• Progressive restoration of services was noted, and ongoing discussions with the fiber supplier were conducted to ensure the reliability and permanency of the implemented fix.