Storage | SFTP Frankfurt incident details
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
Sep 19, 2023 - 00:35 UTC
Identified - We'd like to let you know that our Engineering team is aware of the issue and actively working on resolving it. We apologize for any inconvenience this may have caused you. Rest assured that we are doing everything we can to fix it as soon as possible.
Sep 19, 2023 - 00:29 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
Sep 18, 2023 - 04:44 UTC
Investigating - We are currently experiencing a degradation in performance, which may result in service unavailability. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Sep 18, 2023 - 02:12 UTC

About This Site

Welcome to Gcore!

We are committed to providing you with the best possible experience with our services. That's why we have created a Status Page to keep you informed about any maintenance or issues that may affect our network. You can find real-time updates on the status of our data centres and important systems on this page.

If you are experiencing any issues with our services, please don't hesitate to reach out to us at support@gcore.com. We are here to help! Stay informed and stay connected with Gcore.

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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Scheduled] Cloud | Istanbul-1 | Networking - Private Network maintenance Oct 2, 2023 05:00-05:30 UTC
Start: 02/10/2023, 05:00 UTC
End: 02/10/2023, 05:30 UTC
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During this time period, our Engineering team will be performing maintenance that may cause short-term service unavailability for up to 1 min.

We apologize for any inconvenience it may cause.
Posted on Sep 20, 2023 - 11:38 UTC
Past Incidents
Sep 26, 2023
[Scheduled] Streaming Platform | Streaming maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 05:00 UTC
Scheduled - During this time period, our Engineering team will be performing maintenance that may cause short-term Live streaming service unavailability for up to 30 min.

We apologize for any inconvenience it may cause.
Sep 25, 14:15 UTC
Sep 25, 2023
Gcore Systems | Website incident details
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.
Sep 25, 11:47 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
Sep 23, 11:43 UTC
Investigating - We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Sep 23, 10:02 UTC
Sep 24, 2023

No incidents reported.

Sep 23, 2023
Sep 22, 2023
[Scheduled] Storage | SFTP Frankfurt maintenance
Completed - The scheduled maintenance planned on between 2023-09-22 09:00:00 UTC and 2023-09-22 10:00:00 UTC has been cancelled. Further information will be provided once this planned maintenance has been re-scheduled.
Sep 22, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:00 UTC
Update - Maintenance will begin as scheduled in 60 minutes.
Sep 22, 07:34 UTC
Scheduled - Start: 22/09/23, 08:00 UTC
End: 22/09/23, 09:00 UTC
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During this time period, our Engineering team will be performing maintenance that may cause short-term service unavailability for up to 60 min.

We apologize for any inconvenience it may cause.
Sep 21, 14:32 UTC
Hosting | Ashburn (ANX) incident details
Resolved - We would like to inform you that between 08:15 and 08:20 UTC, our engineers observed the service degradation. However, our team took quick action to resolve the issue, and we are pleased to confirm that the service is now operating normally. We apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this time. 

If you are still experiencing any issues, please do not hesitate to contact our support team by opening a ticket. Our team will be happy to assist you in any way possible. Thank you for your cooperation.
Sep 22, 08:15 UTC
Sep 21, 2023
[Scheduled] Gcore Systems | Website maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:01 UTC
Scheduled - Start: 21/09/23, 22:00 UTC
End: 22/09/23, 23:00 UTC
---
During this time period, our Engineering team will be performing maintenance that may cause short-term service unavailability for up to 20 min.

We apologize for any inconvenience it may cause.
Sep 21, 16:45 UTC
Hosting | Chicago (DRC) incident details
Resolved - We would like to inform you that between 14:26 and 14:27 UTC, our engineers observed the service degradation. However, our team took quick action to resolve the issue, and we are pleased to confirm that the service is now operating normally. We apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this time.

If you are still experiencing any issues, please do not hesitate to contact our support team by opening a ticket. Our team will be happy to assist you in any way possible. Thank you for your cooperation.
Sep 21, 14:46 UTC
Hosting | Santa Clara (SCL2) incident details
Resolved - We would like to inform you that between 09:55 and 10:05 UTC, our engineers observed the service degradation. However, our team took quick action to resolve the issue, and we are pleased to confirm that the service is now operating normally. We apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this time.

If you are still experiencing any issues, please do not hesitate to contact our support team by opening a ticket. Our team will be happy to assist you in any way possible. Thank you for your cooperation.
Sep 21, 10:00 UTC
Sep 20, 2023

No incidents reported.

Sep 19, 2023

Unresolved incident: Storage | SFTP Frankfurt incident details.

Sep 18, 2023
Hosting | Miami (MI2) incident details
Resolved - We are happy to inform you that the incident has been resolved. The issue was caused by a technical issue with one of the network cards in the cluster node. The affected VMs were migrated from the node. The failed node has been transferred to maintenance status. Once the network card issue is fixed, the node will be returned to the pool.

However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.
Sep 18, 08:29 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
Sep 16, 22:35 UTC
Investigating - We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Sep 16, 13:28 UTC
Storage SFTP | Amsterdam, Netherlands incident details
Postmortem - Read details
Sep 25, 10:12 UTC
Resolved - We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.
Sep 18, 04:26 UTC
Update - We are continuing to monitor for any further issues.
Sep 12, 13:22 UTC
Monitoring - We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
Sep 12, 13:12 UTC
Investigating - ams origin was down for about 10 minutes
Sep 12, 12:53 UTC
Sep 17, 2023
[Scheduled] The old domains will be disabled
Completed - The scheduled maintenance has been completed.
Sep 17, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 12:01 UTC
Scheduled - Start: 17/September/2023, 12:00 UTC
End: 17/September/2023 13:00 UTC
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Dear customers,
Due to make a full transition to the gcore.com domain, we are ending support for docs.gcdn.co, control.gcdn.co and admin.gcdn.co domains

Expected Impact:
We do not expect any impact
Sep 8, 15:00 UTC
Sep 16, 2023
Sep 15, 2023

No incidents reported.

Sep 14, 2023
Gcore Systems | Support Ticket and Chat Systems
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues with the Chat or Ticket Systems, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.
Sep 14, 15:14 UTC
Investigating - We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Sep 14, 14:47 UTC
CDN | Fortaleza, Brazil incident details
Resolved - We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.
Sep 14, 11:40 UTC
Investigating - We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Sep 13, 13:01 UTC
CDN | Raw Logs incident details
Resolved - From September 14, 8:16 UTC to September 19, 08:30 UTC, our services experienced a technical issue resulting in the omission of approximately 18% of requests from raw logs. Unfortunately, we are unable to restore the missing logs and resend them.
We want to reassure that this issue did not influence online statistics. After conducting thorough checks, we have confirmed that the online statistics remained accurate and reflected all processed requests. We used this source of data to restore statistics data, including billing data. This means that the accuracy of statistics reporting was not compromised during this period. You can get full data with API requests and in the control panel. Your invoices will be generated based on the restored statistics to ensure accuracy.
Our dedicated engineering team worked diligently to identify and resolve the issue that caused the data omission. We have implemented enhanced monitoring and planned additional tests for this functionality. This will help us to prevent such incidents occurring in the future.
We apologize for any disruption and appreciate your understanding during this incident. Your trust in our services is of utmost importance, and we will continue striving to provide you with the highest level of service and data accuracy. If you have any further questions or concerns regarding this incident or your billing, please do not hesitate to reach out to our support team.
Sep 14, 08:00 UTC
Sep 13, 2023
[Scheduled] Hosting | London (LD3) maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 UTC
Scheduled - Start: 12/Sep/2023, 19:00 UTC
End: 13/Sep/2023, 00:00 UTC
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During this time period, our upstream provider will be performing maintenance. As a result, short-term service unavailability of our service is expected during this maintenance.

We apologize for any inconvenience it may cause.
Sep 11, 11:48 UTC
[Scheduled] Cloud | London-1 | Networking - Public Network maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 11:52 UTC
Scheduled - Start: 09/12/2023, 19:00 UTC
End: 09/13/2023, 00:00 UTC
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During this time period, our upstream provider will be performing maintenance. As a result, short-term service unavailability of our service is expected during this maintenance.

We apologize for any inconvenience it may cause.
Sep 11, 11:36 UTC
Sep 12, 2023
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