Hosting | ISP Control Panel incident details
Identified - Our Engineering team is aware of this issue and working on the fix.
We apologize for the inconvenience and will share an update once we have more information.
Dec 05, 2022 - 12:59 UTC
Investigating - We are currently experiencing performance issues. During this time, users may experience slow or unusual functioning of the service.

We apologize for any inconvenience this may have caused and will share an update once we have more information.
Dec 04, 2022 - 12:58 UTC

About This Site

Hi, this is Gcore!

We want you to know about any maintenance or issues on our network right away. You can see our data centres and important systems’ status below.

If you are experiencing any issues with our services, don't hesitate to get in touch with us at support@gcore.com.

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Networking - Public Network Operational
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Cloud | Sydney-1 Operational
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Compute - Instances Operational
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Block Storage - Block Volume Operational
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Degraded Performance
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Major Outage
Maintenance
Scheduled Maintenance
[Scheduled] Cloud | Systems | API maintenance Dec 13, 2022 06:00-07:30 UTC
Update - Start: 13/12/22 06:00 UTC
End: 13/12/22 07:30 UTC
---
During this time period, our Engineering team will be performing maintenance.
Short-term service unavailability is expected during this maintenance up to 60 min. 
We apologize for any inconvenience it may cause.
Dec 08, 2022 - 16:43 UTC
Scheduled - Start: 13/12/22 06:00 UTC
End: 13/12/22 07:00 UTC
---
During this time period, our Engineering team will be performing maintenance.
Short-term service unavailability is expected during this maintenance up to {30 min}. 
We apologize for any inconvenience it may cause.
Dec 07, 2022 - 12:15 UTC
[Scheduled] Hosting | Amsterdam (AM3) maintenance Feb 1, 2023 20:00 - Feb 2, 2023 05:00 UTC
Update - Start: {01/02/23} {20:00} UTC
End: {02/02/23} {05:00} UTC
---
During this time period, our Engineering team will be performing maintenance.
Short-term service unavailability is expected during this maintenance.
Loss of power redundancy for a short period. Alerts “PSU failed” and “PDU ping problem” may occur.
Dec 05, 2022 - 16:33 UTC
Scheduled - Start: {01/02/23} {20:00} UTC
End: {02/02/23} {05:00} UTC
---
During this time period, our Engineering team will be performing maintenance.
Short-term service unavailability is expected during this maintenance.
Loss of power redundancy for a short period. Alerts “PSU failed” and “PDU ping problem” may occur.
Dec 05, 2022 - 16:31 UTC
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
[Scheduled] Hosting | Luxembourg (ED) maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:00 UTC
Scheduled - Start: {05/dec/2022} {12:00} UTC
End: {05/dec/2022} {13:00} UTC
---
During this time period, our Engineering team will be performing maintenance.
Short-term service unavailability is expected during this maintenance up to {60 min}. 
We apologize for any inconvenience it may cause.
Dec 2, 09:54 UTC
Cloud | Santa-Clara-1 | Compute - Boot Volumes, Cloud | Santa-Clara-1 | Block Storage - Block Volume, Cloud | Santa-Clara-1 | Compute - Instances incident details
Resolved - Resolved
Dec 5, 12:37 UTC
Investigating - We are currently experiencing performance's degradation
During this time, service may be unavailable for users
We apologize for any inconvenience it may cause. We will share an update once we have more information.
Dec 5, 12:22 UTC
Dec 4, 2022
[Scheduled] Gcore Systems | Support Chat System maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC
Scheduled - Start: 04/12/2022 09:00 UTC
End: 04/12/2022 10:00 UTC
---
During this time period, our provider will be performing an urgent maintenance. The chat system unavailability is expected during the maintenance.
Dec 4, 08:59 UTC
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
CDN | Buenos Aires incident details
Resolved - This incident has been resolved.
If you continue to experience problems, please open a ticket with our support team.
Thank you for bearing with us!
Dec 1, 19:51 UTC
Investigating - We are currently experiencing performance degradation.
Traffic has been rerouted to nearby locations.
We apologize for any inconvenience this may have caused. We will share an update once we have more information.
Dec 1, 16:16 UTC
Nov 30, 2022
[Scheduled] The outdated API endpoints for the Account service will be disabled
Completed - The scheduled maintenance has been completed.
Nov 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 12:00 UTC
Scheduled - Start: 30/December/22 12:00 pm UTC
End: 30/December/22 13:00 pm UTC
---
On December 30. 2022 at 12:00 pm, the support of the following outdated API endpoints for the Account service will be disabled:
- https://api.gcore.com/
- https://api.gcore.com/id/

The current endpoint is https://​api.​gcore.​com/iam/.
These changes only apply to the endpoint of the Account service, while endpoints of other services (e.g., CDN, Cloud, etc.) need not be changed.

Please replace outdated API endpoints https://​api.​gcore.​com/ and https://​api.​gcore.​com/id/ in all paths with the current one: https://​api.​gcore.​com/iam/.

Examples of obsolete paths for the authorization request:
- https://​api.​gcore.​com/auth/jwt/login
- https://​api.​gcdn.​co/auth/jwt/login
- https://​api.​gcore.​com/id/auth/jwt/login

Example of the current path for the authorization request:
- https://​api.​gcore.​com/iam/auth/jwt/login

Also, make sure you are not using API endpoint https://​api.​gcdn.​co
Nov 23, 17:21 UTC
[Scheduled] Hosting | ISP Control Panel maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 UTC
Update - maintenance completed
Nov 30, 00:30 UTC
Update - we are forced to extend the system maintenance time
Nov 29, 13:14 UTC
Update - .
Nov 29, 12:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:00 UTC
Update - Start: {29/november/22} {09:00} UTC
End: {29/november/22} {20:00} UTC
---
During this time period, our Engineering team will be performing maintenance on our ISP Control Panel.
Service unavailability of https://hosting.gcorelabs.com/billmgr is expected during this maintenance.
We apologize for any inconvenience it may cause.
Nov 29, 07:37 UTC
Scheduled - Start: {29/november/22} {09:00} UTC
End: {29/november/22} {20:00} UTC
---
During this time period, our Engineering team will be performing maintenance on our ISP Control Panel.
Service unavailability of https://hosting.gcorelabs.com/billmgr is expected during this maintenance.
We apologize for any inconvenience it may cause.
Nov 25, 11:04 UTC
Nov 29, 2022
Nov 28, 2022
[Scheduled] Hosting | Luxembourg (ED) maintenance
Completed - The scheduled maintenance planned on Luxembourg (ED) between 2022-11-29 13:00:00 UTC and 2022-11-29 13:30:00 UTC has been cancelled. Further information will be provided once this planned maintenance has been re-scheduled.
Nov 28, 18:10 UTC
Scheduled - Start: {29/11/22} {13:00} UTC
End: {29/11/22} {13:30} UTC
---
During this time period, our Engineering team will be performing maintenance.
The redundancy will be lost but no service unavailability should be expected.
We apologize for any inconvenience it may cause.
Nov 23, 05:50 UTC
[Scheduled] Hosting | Luxembourg (ED) maintenance
Completed - The scheduled maintenance planned on Luxembourg (ED) between 2022-11-30 13:00:00 UTC and 2022-11-30 13:30:00 UTC has been cancelled. Further information will be provided once this planned maintenance has been re-scheduled.
Nov 28, 18:10 UTC
Scheduled - Start: {30/11/22} {13:00} UTC
End: {30/11/22} {13:30} UTC
---
During this time period, our Engineering team will be performing maintenance.
The redundancy will be lost but no service unavailability should be expected.
We apologize for any inconvenience it may cause.
Nov 23, 04:27 UTC
CDN | API, CDN | Purge, CDN | Prefetch incident details
Resolved - Between 14:54 UTC and 14:56 UTC our engineers observed the service degradation.
Our team was able to take quick action to resolve the issue, and now the service is operating normally.
We apologize for any inconvenience this may have caused.
If you are still experiencing problems, please open a ticket with our support team.
Nov 28, 14:54 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

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