We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.
We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.
Fiber optic damage repaired by our provider.
Posted Oct 25, 2023 - 06:14 UTC
We are currently experiencing a partial degradation in the service's performance due to the issue on the upstream provider side, which may result in partial unavailability or packet drops for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.
We've already contacted the upstream provider, but there is no ETA from their side at the moment. We will update this incident once there are updates.
Posted Oct 24, 2023 - 15:09 UTC
This incident affected: Hosting (Miami (MI2), Sao Paolo (SP3)).