Cloud | Luxembourg-2 | Block Storage - Block Volume incident details
Incident
Report for Gcore
Resolved
We are happy to inform you that the performance degradation in the block volume storage service has been resolved by adding new nodes and completing the rebalancing process. System performance is now stable. However, if you continue to experience any issues, please do not hesitate to contact our support team. We will be happy to assist you and ensure that any further concerns are addressed promptly.
We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.
We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.
Update
We would like to let you know that the rebalancing process is currently underway and is expected to be completed within the next 48 hours. We will continue to provide updates as progress is made. Thank you for your patience and understanding.
Identified
We’d like to inform you that our engineering team has identified the issue contributing to the performance degradation currently impacting block volume storage. This is caused by high utilization, leading to load imbalances, which may result in slower or unusual service functioning.
To address this, our team is actively rebalancing the cluster and adding new hosts to enhance capacity and resolve the issue.
We apologize for any inconvenience this situation may cause and sincerely appreciate your patience as we work to rectify it. We will provide further updates as progress continues. Thank you for your understanding and cooperation.
To address this, our team is actively rebalancing the cluster and adding new hosts to enhance capacity and resolve the issue.
We apologize for any inconvenience this situation may cause and sincerely appreciate your patience as we work to rectify it. We will provide further updates as progress continues. Thank you for your understanding and cooperation.
Investigating
We are currently experiencing performance degradation due to high utilization, which may result in slow or unusual service functioning. Our team is currently working to augment capacity to mitigate load imbalances. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.
We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
This incident affected: Cloud | Luxembourg-2 (Block Storage - Block Volume).