We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.
We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.
Posted Oct 17, 2023 - 12:30 UTC
We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.
We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
Posted Oct 17, 2023 - 11:42 UTC
We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.
We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Posted Oct 17, 2023 - 11:17 UTC
This incident affected: Cloud | Systems (API, Self-Service Portal).