Cloud | Luxembourg-2 | Block Storage SSD Low-Latency - Block Volume incident details
Incident Report for Gcore
Resolved
We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.
Posted Mar 27, 2024 - 07:57 UTC
Monitoring
We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. We checked most volumes and attachments to the virtual machines. Currently users should be able to create and manage low-latency volumes as usual. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
Posted Mar 27, 2024 - 06:33 UTC
Update
Team is still working to restore current accessibility. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Posted Mar 27, 2024 - 02:56 UTC
Update
Team is working to restore current accessibility. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Posted Mar 27, 2024 - 00:39 UTC
Update
Replication still in progress. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Posted Mar 26, 2024 - 23:45 UTC
Update
Replication in progress, ETA: 1.5 Hours. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Posted Mar 26, 2024 - 22:36 UTC
Update
Replication ETA is 3 hours to restore current volumes. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Posted Mar 26, 2024 - 21:56 UTC
Identified
We want to assure you that our Engineering team is aware of the issue you are experiencing, related to storage replication after hardware failure and is actively working to resolve it. We apologize for any inconvenience this may have caused you and appreciate your patience while we work on the fix.
Posted Mar 26, 2024 - 21:52 UTC
Investigating
We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Posted Mar 26, 2024 - 20:34 UTC
This incident affected: Cloud | Luxembourg-2 (Block Storage - Block Volume).