Gcore Systems | API of all products, Authorisation, Customer and Admin portal incident details
Incident
Report for Gcore
Resolved
We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.
We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.
We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.
Update
The sub-services' status is updated to reflect the current situation. We will post additionally once we ensure the stability of the services in the long-term perspective.
Monitoring
Right now the impact was isolated and we are monitoring the performance of all the services affected
Investigating
We added all the services and sub-services that were impacted by this incident, but weren't initially specified
Monitoring
We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.
We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
Identified
We would like to inform you that our Engineering team is actively working on resolving the issue you are experiencing. We understand that this issue may be causing inconvenience, and we apologize for any disruption to your experience. Please know that we are doing everything we can to fix it as soon as possible.
Investigating
We are currently experiencing a degradation in performance, which may result in service unavailability. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.
We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
This incident affected: DNS (DNS API), Cloud | Systems (API, Customer Portal), Web Security (API, Customer Portal), Gcore Systems (Customer Portal, Authorization, API, Admin Portal), Streaming Platform (Customer Portal, API), Storage (API), DDoS Protection (API), and CDN (API, Customer Portal).