Gcore - Hosting | VMmanager and DCImanager control panels – Incident details

Hosting | VMmanager and DCImanager control panels

Identified
Major outage
Started 1 day ago

Affected

Hosting

Major outage from 12:00 PM to 11:28 AM, Operational from 11:28 AM to 12:00 AM

Global services

Major outage from 12:00 PM to 11:28 AM, Operational from 11:28 AM to 12:00 AM

DCImanager

Major outage from 12:00 PM to 11:28 AM, Operational from 11:28 AM to 12:00 AM

VMmanager

Major outage from 12:00 PM to 11:28 AM, Operational from 11:28 AM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    All existing servers continue to run normally.

    The VMmanager and DCImanager control panels in Hosting in all locations have been temporarily disabled following the discovery of a security vulnerability in third-party software provided by our vendor.


    Impact: It is currently not possible to create, stop, pause, or manage virtual or dedicated servers via the control panels.


    What we have done: The affected systems have been isolated and additional protective measures applied to prevent further unauthorized access. We are working with the vendor to verify whether any customer services or data were affected.
    We will provide an update as soon as we have more information. We apologize for the inconvenience.