Gcore - Cloud | Luxembourg Incident Details – Incident details

All systems operational

Cloud | Luxembourg Incident Details

Resolved
Major outage
Started 29 days agoLasted 1 hour 25 minutes

Affected

Cloud

Major outage from 7:30 PM to 8:35 PM, Operational from 8:35 PM to 8:56 PM

Compute

Major outage from 7:30 PM to 8:35 PM, Operational from 8:35 PM to 8:56 PM

Luxembourg

Major outage from 7:30 PM to 8:35 PM, Operational from 8:35 PM to 8:56 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that the Major Cloud VM issue in Luxembourg has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Update
    UTC
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve the issue affecting Cloud VM drives that were entering a read-only or unavailable state, resulting in service unavailability. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

    We sincerely apologize for the inconvenience caused by this incident and greatly appreciate your patience and understanding throughout this critical situation.

    Our engineering team continues to monitor the environment and validate the effectiveness of the implemented fix to ensure all affected services remain stable and fully operational.

    Thank you for your understanding and cooperation.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a major outage in our Cloud VMs drives being in read-only or unavailalbe state, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.

    Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution

    Thank you for your understanding and cooperation.

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