Gcore - Hosting | Santiago de Queretaro Incident Details – Incident details

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Hosting | Santiago de Queretaro Incident Details

Resolved
Major outage
Started 1 day agoLasted about 1 hour

Affected

Hosting

Major outage from 12:04 PM to 1:05 PM

Latin America

Major outage from 12:04 PM to 1:05 PM

Santiago de Querétaro (SQR)

Major outage from 12:04 PM to 1:05 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that the a major outage in our Hosting service in Santiago de Queretaro has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Identified
    UTC
    Identified

    We are currently experiencing an outage in our Hosting service in Santiago de Queretaro, which may result in unavailability for users up to 15 minutes. It is caused by urgent network equipment update. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide updates as soon as more information becomes available on the progress of the resolution.

    Thank you for your understanding and cooperation.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a major outage in our Hosting service in Santiago de Queretaro, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.

    Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution.

    Thank you for your understanding and cooperation.

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