Gcore - CDN | El Paso Incident Details – Incident details

System Under Maintenance

CDN | El Paso Incident Details

Resolved
Major outage
Started 2 months agoLasted about 7 hours

Affected

CDN

Major outage from 11:46 PM to 6:34 AM

North America

Major outage from 11:46 PM to 6:34 AM

El Paso, United States

Major outage from 11:46 PM to 6:34 AM

Updates
  • Resolved
    Resolved

    We are happy to inform you that traffic has been successfully rerouted back to El Paso and has returned to normal operations. Should you experience any issues, please feel free to contact our support team, who are ready to assist you and address any queries promptly.

    Thank you for your patience and understanding during this time. We truly appreciate your cooperation.

    For further assistance, please reach out to our support team at support@gcore.com.

  • Monitoring
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve major outage in our CDN service affecting El Paso region. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Identified
    Identified

    Our engineering team is has identified the cause and is currently implementing a resolution as quick as possible. We will provide regular updates as we receive more information on the progress of the resolution.

  • Investigating
    Investigating

    We are currently experiencing a major outage in our CDN service affecting El Paso region, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.

    Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution

    Thank you for your understanding and cooperation.