Gcore - CDN | Athens, Greece Incident Details – Incident details

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CDN | Athens, Greece Incident Details

Resolved
Partial outage
Started 7 months agoLasted about 10 hours

Affected

CDN

Operational from 7:01 AM to 7:53 AM, Partial outage from 7:53 AM to 4:38 PM

Europe

Operational from 7:01 AM to 7:53 AM, Partial outage from 7:53 AM to 4:38 PM

Athens, Greece

Operational from 7:01 AM to 7:53 AM, Partial outage from 7:53 AM to 4:38 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that traffic has been successfully rerouted back to Greece and has returned to normal operations. Should you experience any issues, please feel free to contact our support team, who are ready to assist you and address any queries promptly.

    Thank you for your patience and understanding during this time. We truly appreciate your cooperation.

    For further assistance, please reach out to our support team at support@gcore.com.

  • Identified
    UTC
    Identified

    The issue is caused by a fiber cut affecting our upstream providers. We have been informed that the providers are aware of the situation and are already working on a resolution. We will continue to monitor the situation and provide updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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