Gcore - Multiple services | Singapore Incident Details – Incident details

All systems operational

Multiple services | Singapore Incident Details

Resolved
Major outage
Started 10 months agoLasted about 3 hours

Affected

CDN

Major outage from 11:26 AM to 11:45 AM, Operational from 11:45 AM to 2:12 PM

Asia & Pacific

Major outage from 11:26 AM to 11:45 AM, Operational from 11:45 AM to 2:12 PM

Singapore

Major outage from 11:26 AM to 11:45 AM, Operational from 11:45 AM to 2:12 PM

Hosting

Major outage from 11:26 AM to 11:45 AM, Operational from 11:45 AM to 2:12 PM

Asia, Oceania, and Africa

Major outage from 11:26 AM to 11:45 AM, Operational from 11:45 AM to 2:12 PM

Singapore (SGC)

Major outage from 11:26 AM to 11:45 AM, Operational from 11:45 AM to 2:12 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that the major outage in our multiple services in Singapore region has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve the major outage affecting our multiple services in the Singapore region. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a major outage in our multiple services in Singapore region, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.

    Affected services: CDN, Cloud, Hosting and WAAP

    Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution

    Thank you for your understanding and cooperation.

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