Gcore - Customer Portal | Service activation incident – Incident details

All systems operational

Customer Portal | Service activation incident

Resolved
Degraded performance
Started 4 months agoLasted about 1 hour

Affected

Gcore Systems

Degraded performance from 4:02 PM to 4:09 PM, Operational from 4:02 PM to 4:09 PM, Degraded performance from 4:09 PM to 4:15 PM, Operational from 4:09 PM to 5:03 PM

Billing System

Operational from 4:02 PM to 5:03 PM

Customer Portal

Degraded performance from 4:02 PM to 4:15 PM, Operational from 4:15 PM to 5:03 PM

Updates
  • Resolved
    Resolved

    We are happy to inform you that the issue with new service activation has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve the service activation issue. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Identified
    Identified

    We have identified the root cause, and are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently experiencing an issue with new service activation. As a result, the service activation process may take some time and may not be reflected in the Customer Portal. We apologise for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide updates as soon as more information becomes available regarding the resolution of this issue. Thank you for your understanding and cooperation.