Gcore - CDN | Santiago de Queretaro Incident Details – Incident details

Experiencing partial outage

CDN | Santiago de Queretaro Incident Details

Resolved
Degraded performance
Started about 13 hours agoLasted 1 hour 51 minutes

Affected

CDN

Degraded performance from 6:14 AM to 8:05 AM

Latin America

Degraded performance from 6:14 AM to 8:05 AM

Santiago de Querétaro, Mexico

Degraded performance from 6:14 AM to 8:05 AM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that traffic has been successfully rerouted back to Santiago de Queretaro and has returned to normal operations. Should you experience any issues, please feel free to contact our support team, who are ready to assist you and address any queries promptly.

    Thank you for your patience and understanding during this time. We truly appreciate your cooperation.

    For further assistance, please reach out to our support team at support@gcore.com.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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