Gcore - CDN, Hosting | Kyiv, Kharkiv Incident Details – Incident details

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CDN, Hosting | Kyiv, Kharkiv Incident Details

Resolved
Major outage
Started 15 days agoLasted 48 hours 42 minutes

Affected

CDN

Major outage from 8:39 AM to 7:03 PM, Operational from 7:03 PM to 9:21 AM

Europe

Major outage from 8:39 AM to 7:03 PM, Operational from 7:03 PM to 9:21 AM

Kharkiv, Ukraine

Major outage from 8:39 AM to 7:03 PM, Operational from 7:03 PM to 9:21 AM

Kyiv, Ukraine

Major outage from 8:39 AM to 7:03 PM, Operational from 7:03 PM to 9:21 AM

Hosting

Major outage from 8:39 AM to 7:03 PM, Operational from 7:03 PM to 9:21 AM

Europe

Major outage from 8:39 AM to 7:03 PM, Operational from 7:03 PM to 9:21 AM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that the major outage affecting our CDN services in Kyiv and Kharkiv, as well as our Hosting services in Kyiv, has been resolved. Traffic has been fully restored to the affected locations, and all services are operating normally. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has successfully rerouted the traffic back to Kharkiv. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that everything is completely resolved.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a major outage in our CDN in Kiev and Kharkiv - We have rerouted traffic to nearby locations to minimize the impact.

    Our Hosting services in Kyiv are also affected resulting in a complete unavailability of the service.

    We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.

    Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution

    Thank you for your understanding and cooperation.

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