Gcore - Cloud | Manassas Control Plane outage – Incident details

All systems operational

Cloud | Manassas Control Plane outage

Resolved
Partial outage
Started 1 day agoLasted 33 minutes

Affected

Cloud

Partial outage from 11:41 AM to 11:45 AM, Operational from 11:45 AM to 12:14 PM

Global services

Partial outage from 11:41 AM to 11:45 AM, Operational from 11:45 AM to 12:14 PM

Customer Portal

Partial outage from 11:41 AM to 11:45 AM, Operational from 11:45 AM to 12:14 PM

Updates
  • Update
    UTC
    Update

    We are happy to inform you that the partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Resolved
    UTC
    Resolved

    We are happy to inform you that the partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve a partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently experiencing a partial outage affecting the Control Plane for Virtual Instances in ANX-2, Manassas. Customers may be unable to perform management actions (create, start, stop, resize, etc.) on Virtual Instances. All existing Virtual Instances remain up and running, and no data or running workloads are affected.

    Our engineering team is actively investigating and working on a resolution. We will provide updates as soon as more information becomes available.