Gcore - Cloud | Luxembourg Incident Details – Incident details

System Under Maintenance

Cloud | Luxembourg Incident Details

Resolved
Partial outage 0 %
Started 26 days agoLasted about 1 hour

Affected

Cloud

Partial outage from 10:11 AM to 10:29 AM, Operational from 10:29 AM to 10:45 AM, Partial outage from 10:45 AM to 11:06 AM, Operational from 11:06 AM to 11:22 AM

Compute

Partial outage from 10:11 AM to 10:29 AM, Operational from 10:29 AM to 10:45 AM, Partial outage from 10:45 AM to 11:06 AM, Operational from 11:06 AM to 11:22 AM

Luxembourg-2

Partial outage from 10:11 AM to 10:29 AM, Operational from 10:29 AM to 10:45 AM, Partial outage from 10:45 AM to 11:06 AM, Operational from 11:06 AM to 11:22 AM

Networking

Partial outage from 10:11 AM to 10:29 AM, Operational from 10:29 AM to 10:45 AM, Partial outage from 10:45 AM to 11:06 AM, Operational from 11:06 AM to 11:22 AM

Luxembourg-2

Partial outage from 10:11 AM to 10:29 AM, Operational from 10:29 AM to 10:45 AM, Partial outage from 10:45 AM to 11:06 AM, Operational from 11:06 AM to 11:22 AM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that the partial outage in our network and compute services in Luxembourg (Luxembourg-2) location has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve partial outage in Luxembourg location. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Identified
    UTC
    Identified

    This is to inform you that the issue with our network and compute services in Luxembourg (Luxembourg-2) location has reoccurred after a previous fix was applied. We are resuming our investigation to resolve the root cause as quickly as possible. Customers may continue to experience partial unavailability during this time. We apologize for the ongoing inconvenience and appreciate your patience and understanding.

    We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve partial outage in Luxembourg location. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a partial outage in our network and compute services in Luxembourg (Luxembourg-2) location, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.