Gcore - CDN | Chile Incident Details – Incident details

System Under Maintenance

CDN | Chile Incident Details

Resolved
Degraded performance
Started 3 months agoLasted about 5 hours

Affected

CDN

Degraded performance from 11:19 AM to 11:26 AM, Operational from 11:26 AM to 4:09 PM

Latin America

Degraded performance from 11:19 AM to 11:26 AM, Operational from 11:26 AM to 4:09 PM

Santiago de Chile, Chile

Degraded performance from 11:19 AM to 11:26 AM, Operational from 11:26 AM to 4:09 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that traffic has been successfully rerouted back to Chile and has returned to normal operations. Should you experience any issues, please feel free to contact our support team, who are ready to assist you and address any queries promptly.

    Thank you for your patience and understanding during this time. We truly appreciate your cooperation.

    For further assistance, please reach out to our support team at support@gcore.com.

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has successfully rerouted the traffic back to Santiago de Chile. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that everything is completely resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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