Gcore - Hosting | Madrid Incident Details – Incident details

All systems operational

Hosting | Madrid Incident Details

Resolved
Degraded performance
Started 4 months agoLasted 4 days

Affected

Hosting

Degraded performance from 2:41 PM to 8:05 AM, Operational from 8:05 AM to 6:18 AM

Global services

Degraded performance from 2:41 PM to 8:05 AM, Operational from 8:05 AM to 6:18 AM

DCImanager

Degraded performance from 2:41 PM to 8:05 AM, Operational from 8:05 AM to 6:18 AM

Europe

Degraded performance from 2:41 PM to 8:05 AM, Operational from 8:05 AM to 6:18 AM

Madrid (CM)

Degraded performance from 2:41 PM to 8:05 AM, Operational from 8:05 AM to 6:18 AM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that the unavailability in our Madrid DCI6 platform has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve unavailability in our Madrid DCI6 platform. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Investigating
    UTC
    Investigating

    We are currently experiencing unavailability in our Madrid DCI6 platform, which may result in location unavailability for the new orders, without affecting the existing client servers. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

    Our team is actively working to identify the cause and implement a resolution as quickly as possible. We will provide regular updates as we gather more information on the progress of the resolution.

    Thank you for your understanding and cooperation.

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