Gcore - Hosting | Miami Incident Details – Incident details

System Under Maintenance

Hosting | Miami Incident Details

Resolved
Degraded performance
Started about 1 month agoLasted 5 days

Affected

Hosting

Degraded performance from 10:56 AM to 12:48 PM, Operational from 12:00 AM to 8:07 AM

Global services

Degraded performance from 10:56 AM to 12:48 PM, Operational from 12:00 AM to 8:07 AM

DCImanager

Degraded performance from 10:56 AM to 12:48 PM, Operational from 12:00 AM to 8:07 AM

North America

Degraded performance from 10:56 AM to 12:48 PM, Operational from 12:00 AM to 8:07 AM

Miami (MI2)

Degraded performance from 10:56 AM to 12:48 PM, Operational from 12:00 AM to 8:07 AM

Updates
  • Resolved
    Resolved

    We are happy to inform you that the performance degradation in our Miami - MI2 location, where DCI6 panel was not working has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve performance degradation in Hosting Service in Miami location. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved

  • Update
    Update

    Maintenance is still ongoing. DCI panel in Miami location is accessible now, however there might be temporary issues with OS reinstallation. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently experiencing performance degradation in our Miami - MI2 location, where DCI6 panel is not working, which may result in slow or unusual functioning of our services. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

    Our team is actively working to identify the cause and implement a resolution as quickly as possible. We will provide regular updates as we gather more information on the progress of the resolution.

    Thank you for your understanding and cooperation.