Gcore - CDN | Multiple regions Incident Details – Incident details

All systems operational

CDN | Multiple regions Incident Details

Resolved
Degraded performance
Started 3 months agoLasted about 5 hours

Affected

CDN

Degraded performance from 12:41 PM to 1:37 PM, Operational from 1:37 PM to 1:37 PM, Degraded performance from 1:37 PM to 5:25 PM

Europe

Degraded performance from 12:41 PM to 1:37 PM, Operational from 1:37 PM to 1:37 PM, Degraded performance from 1:37 PM to 5:25 PM

Lisbon, Portugal

Degraded performance from 12:41 PM to 1:37 PM, Operational from 1:37 PM to 1:37 PM, Degraded performance from 1:37 PM to 5:25 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that traffic has been successfully rerouted back to Lisbon, Seville, Malaga, Granada, and Rocamora and has returned to normal operations. Should you experience any issues, please feel free to contact our support team, who are ready to assist you and address any queries promptly.

    Thank you for your patience and understanding during this time. We truly appreciate your cooperation.

    For further assistance, please reach out to our support team at support@gcore.com.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    Our engineering team has identified the cause and is currently implementing a resolution as quick as possible. We will provide regular updates as we receive more information on the progress of the resolution.

    Thank you for your understanding and cooperation.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a partial degradation in performance in Lisbon, Seville, Malaga, Granada and Rocamora, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.