Gcore - Cloud | London-2 Incident Details – Incident details

All systems operational

Cloud | London-2 Incident Details

Resolved
Degraded performance
Started 4 months agoLasted about 3 hours

Affected

Cloud AI

Degraded performance from 11:42 AM to 2:44 PM

GPU Cloud

Degraded performance from 11:42 AM to 2:44 PM

London-2

Degraded performance from 11:42 AM to 2:44 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that the performance degradation in our GPU AI Clusters located in London-2 has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Investigating
    UTC
    Investigating

    We are currently experiencing performance degradation in our GPU AI Clusters located in London-2, which may result in slow or unusual functioning of our services. This is related to a partial failure on one of the power lines in the data center, causing a subset of PSU units to go offline. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

    Our team is actively working to identify the cause and implement a resolution as quickly as possible. We will provide regular updates as we gather more information on the progress of the resolution.

    Thank you for your understanding and cooperation.