Gcore - Multiple Services | Connectivity Incident Details – Incident details

All systems operational

Multiple Services | Connectivity Incident Details

Resolved
Major outage
Started 26 days agoLasted about 1 hour

Affected

Gcore Systems

Major outage from 10:28 AM to 11:20 AM, Operational from 11:20 AM to 11:53 AM

Customer Portal

Major outage from 10:28 AM to 11:20 AM, Operational from 11:20 AM to 11:53 AM

CDN

Major outage from 10:28 AM to 11:20 AM, Operational from 11:20 AM to 11:53 AM

Global services

Major outage from 10:28 AM to 11:20 AM, Operational from 11:20 AM to 11:53 AM

API

Major outage from 10:28 AM to 11:20 AM, Operational from 11:20 AM to 11:53 AM

DDoS Protection

Major outage from 10:28 AM to 11:20 AM, Operational from 11:20 AM to 11:53 AM

Updates
  • Resolved
    Resolved

    We are happy to inform you that the major outage in our CDN, Storage, WAAP, DDoS and Customer Portal, has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We will also provide a detailed Root Cause Analysis (RCA) once it becomes available.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve the major outage in our CDN, Storage, WAAP, DDoS and Customer Portal. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Update
    Update

    We are continuing to work on a fix for this incident. During the investigation, we have identified issues with the Hosting service. At the moment, virtual private and dedicated servers in Milan, Sydney, Sao Paulo, and New York are affected.

  • Identified
    Identified

    We have successfully identified the issue and are currently working on implementing a fix to resolve the major outage in our CDN, Storage, WAAP, DDoS and Customer Portal. We appreciate your patience and understanding as we work towards a resolution. Thank you for your continued cooperation.

  • Investigating
    Investigating

    We are currently experiencing a major outage in our CDN, Storage, WAAP, DDoS and Customer Portal, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.

    Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution

    Thank you for your understanding and cooperation.