Gcore - CDN | Almaty Incident Details – Incident details

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CDN | Almaty Incident Details

Resolved
Major outage
Started 4 months agoLasted about 5 hours

Affected

CDN

Major outage from 7:27 AM to 9:15 AM, Operational from 9:15 AM to 12:20 PM

Asia & Pacific

Major outage from 7:27 AM to 9:15 AM, Operational from 9:15 AM to 12:20 PM

Almaty, Kazakhstan

Major outage from 7:27 AM to 9:15 AM, Operational from 9:15 AM to 12:20 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that traffic has been successfully rerouted back to Almaty and has returned to normal operations. Should you experience any issues, please feel free to contact our support team, who are ready to assist you and address any queries promptly.

    Thank you for your patience and understanding during this time. We truly appreciate your cooperation.

    For further assistance, please reach out to our support team at support@gcore.com.

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has successfully rerouted the traffic back to Almaty. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that everything is completely resolved.

  • Identified
    UTC
    Identified

    Our engineering team is has identified the cause and is currently implementing a resolution as quick as possible. We will provide regular updates as we receive more information on the progress of the resolution.

    Thank you for your understanding and cooperation.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a major outage in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.