Gcore - Live Streaming | Ashburn Incident Details – Incident details

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Live Streaming | Ashburn Incident Details

Resolved
Partial outage
Started 7 months agoLasted about 16 hours

Affected

Streaming

Live Streaming

Updates
  • Resolved
    UTC
    Resolved

    We are happy to inform you that the partial outage in our Live Streaming service in Ashburn has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    UTC
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve partial outage in our Live Streaming service in Ashburn. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Identified
    UTC
    Identified

    The root cause of the issue has been identified, and currently, we are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a network disruption affecting one of our U.S. ingestion locations - Ashburn (ANX-4), which may result in slow or unusual functioning of our services. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

    Our team is actively working to identify the cause and implement a resolution as quickly as possible. We will provide regular updates as we gather more information on the progress of the resolution.

    Thank you for your understanding and cooperation.

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