Gcore - CDN and Cloud | Johannesburg Incident Details – Incident details

All systems operational

CDN and Cloud | Johannesburg Incident Details

Resolved
Degraded performance
Started 23 days agoLasted about 22 hours

Affected

CDN

Degraded performance from 8:48 AM to 12:44 PM, Operational from 12:44 PM to 6:30 AM

Africa

Degraded performance from 8:48 AM to 12:44 PM, Operational from 12:44 PM to 6:30 AM

Johannesburg, South Africa

Degraded performance from 8:48 AM to 12:44 PM, Operational from 12:44 PM to 6:30 AM

Cloud

Degraded performance from 8:48 AM to 6:30 AM

Networking

Degraded performance from 8:48 AM to 6:30 AM

Johannesburg

Degraded performance from 8:48 AM to 6:30 AM

Updates
  • Resolved
    Resolved

    We are happy to inform you that the partial outage in performance for CDN and Cloud has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    Monitoring

    We are pleased to inform you that our engineering team has successfully rerouted the traffic back to Johannesburg. However, we are still closely monitoring the situation to ensure stable performance. Cloud services may still experience packet loss due to the upstream provider issue.

    We will provide you with an update as soon as we have confirmed that everything is completely resolved with Cloud.

  • Identified
    Identified

    The issue is caused by a fiber cut affecting our upstream providers. We have been informed that the providers are aware of the situation and are already working on a resolution. We will continue to monitor the situation and provide updates as more information becomes available.

  • Investigating
    Investigating

    We are currently experiencing a partial degradation in performance for CDN and Cloud, and as a result, we have rerouted CDN traffic to nearby locations to minimize the impact. Cloud services in the location may experience a minor packet loss or partial unavailability in the public network. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.