Gcore - Multiple Services | Manassas, Ashburn Incident Details – Incident details

All systems operational

Multiple Services | Manassas, Ashburn Incident Details

Resolved
Major outage
Started 3 months agoLasted about 9 hours

Affected

Cloud

Major outage from 4:47 AM to 5:44 AM, Operational from 5:44 AM to 7:08 AM, Major outage from 7:08 AM to 1:20 PM, Operational from 1:20 PM to 1:45 PM

Networking

Major outage from 4:47 AM to 5:44 AM, Operational from 5:44 AM to 7:08 AM, Major outage from 7:08 AM to 1:20 PM, Operational from 1:20 PM to 1:45 PM

Manassas

Major outage from 4:47 AM to 5:44 AM, Operational from 5:44 AM to 7:08 AM, Major outage from 7:08 AM to 1:20 PM, Operational from 1:20 PM to 1:45 PM

Compute

Major outage from 4:47 AM to 5:44 AM, Operational from 5:44 AM to 7:08 AM, Major outage from 7:08 AM to 1:20 PM, Operational from 1:20 PM to 1:45 PM

Manassas

Major outage from 4:47 AM to 5:44 AM, Operational from 5:44 AM to 7:08 AM, Major outage from 7:08 AM to 1:20 PM, Operational from 1:20 PM to 1:45 PM

Baremetal

Major outage from 4:47 AM to 5:44 AM, Operational from 5:44 AM to 7:08 AM, Major outage from 7:08 AM to 1:20 PM, Operational from 1:20 PM to 1:45 PM

Updates
  • Resolved
    Resolved

    We are happy to inform you that the major issue in ANX has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve major issue in ANX. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Identified
    Identified

    A reoccurrence of issues with our ANX server is causing another disruption of our services. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.

    Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution

    Thank you for your understanding and cooperation.

  • Resolved
    Resolved

    We are happy to inform you that the Major issue in ANX has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve major issue in ANX. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently experiencing a major outage in our connectivity in the ANX datacenter, resulting in a complete unavailability of the services. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.

    Services affected: CDN, Streaming, Cloud, Hosting and DDoS Protection

    Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution

    Thank you for your understanding and cooperation.