Gcore - Streaming | Live Streaming Ingester Incident details – Détails de l'incident

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Streaming | Live Streaming Ingester Incident details

Résolu
Opérationnel
Signalé le il y a 7 moisA duré environ 1 heure

Concernés

Streaming

Performances dégradées depuis 10:16 AM à 11:07 AM

Live Streaming

Performances dégradées depuis 10:16 AM à 11:07 AM

Mises à jour
  • Résolu
    Résolu

    We are happy to inform you that the performance degradation of the Live Streaming Ingester in the Streaming Service at the Luxembourg and Manassas has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Mettre à jour
    Mettre à jour

    We are continuing to work on a fix for this incident. Also, we'd like to add that this incident affects only Luxembourg and Manassas.

  • Identifié
    Identifié

    We are currently experiencing performance degradation, which may result in slow or unusual functioning of our services. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

    Our engineering team will apply live ingester hot-fix.
    Live streaming service affect:
    - Live streams could be restarted once, ~10 sec downtime. .

    Thank you for your understanding and cooperation.