- ResolvedResolved
We are happy to inform you that the major outage in our Sines data center, which resulted in a complete unavailability of the Cloud service for both regions (Sines-2 and Sines-3), has been resolved.
If you continue to experience any issues, please do not hesitate to contact our support team. We will be happy to assist you and ensure that any further concerns are addressed promptly.
We appreciate your patience and understanding throughout this incident. A formal Root Cause Analysis (RCA) from our data center is currently being prepared and will be published once available.
For further assistance, please contact our support team at support@gcore.com.
- MonitoringMonitoring
We are pleased to inform you that our engineering team has implemented a fix to resolve the major outage in our Sines data center, resulting in a complete unavailability of the Cloud service for both regions: Sines-2 and Sines-3. However, we are still closely monitoring the situation to ensure stable performance.
We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.
- UpdateUpdate
VAST has been restored. We are currently verifying the availability of all hardware components.
- UpdateUpdate
VAST restoration is currently in progress. A hardware power replacement has been requested to support the recovery.
- UpdateUpdate
The hardware restoration is still in progress. Most of our switches are up and we're working on restoring VAST.
- UpdateUpdate
Power drain was completed for the network equipment, we're currently waiting for it to be restored.
- UpdateUpdate
Cooling equipment was fixed, we're currently restoring the hardware environment.
- IdentifiedIdentified
We found issues with cooling in the Data center in Portugal. We're communicating with them and trying to mitigate the issue.
Engineers are on site to resolve the issue with cooling.
- InvestigatingInvestigating
We are currently experiencing a major outage in our Sines data center, resulting in a complete unavailability of the Cloud service for both regions: Sines-2 and Sines-3. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.
Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution
Thank you for your understanding and cooperation.