Gcore - Cloud | Manassas Incident Details – Incident details

Sines-3 experiencing partial outage

Cloud | Manassas Incident Details

Resolved
Partial outage
Started 8 months agoLasted about 4 hours

Affected

Cloud

Partial outage from 11:35 AM to 3:26 PM, Operational from 3:26 PM to 3:46 PM

Compute

Partial outage from 11:35 AM to 3:26 PM, Operational from 3:26 PM to 3:46 PM

Manassas

Partial outage from 11:35 AM to 3:26 PM, Operational from 3:26 PM to 3:46 PM

Updates
  • Resolved
    Resolved

    We are happy to inform you that the partial outage on the cloud service, affecting the Customer Portal and API in the Manassas region has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

    We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

    For further assistance, please contact our support team via support@gcore.com

  • Monitoring
    Monitoring

    We are pleased to inform you that our engineering team has implemented a fix to resolve the partial outage on the cloud service, affecting the Customer Portal and API in the Manassas region. However, we are still closely monitoring the situation to ensure stable performance.

    We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

  • Investigating
    Investigating

    We are currently experiencing a partial outage on the cloud service, affecting the Customer Portal and API in the Manassas region, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

    We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.